Reserving and cancelling services

We use well trained and trusted service providers that will arrive on time, deliver quality services and if there is an issue with a guide or vehicle we will find you a replacement for the same or lesser cost so that your trip will not have any unwanted disruptions.

Once we have confirmed a reserved service we honor it. We ask you to do the same. Reserving a guide or vehicle means that people will turn down other requests. Should you cancel last minute the guides lose their income for that day.

With this in mind we advise you that last-minute cancellations (the day before or day of) incur a cancellation charge of $20 once an hour has passed after your confirmed reservation.

In peak seasons (national holidays, Christmas, Easter, New Year) cancellations the free cancellation period will be shorter. We will confirm with you when booking if that’s the case.

By implementing a cancellation charge, we ensure that our partners receive a fair share of the income they depend on.

We appreciate your understanding and co-operation.

We firmly believe that responsible tourism should increase economic stability instead of exploiting economically struggling countries. Let us work together to create a sustainable and ethical tourism industry that benefits everyone involved.